Frequently Asked Questions

Popular FAQ

1. Can I pick up my order?
   
   Currently, we only offer delivery and do not have a store pickup option. However, if you insist on picking up your order, it can be arranged at the Suria Inanam Outlet. Please note that the delivery fee is non-refundable.

2. Are the prices the same in the physical store and the webstore? Do promotions apply to both?
   
   Yes, our product prices are the same in both the physical store and the webstore. However, a YKL membership is required to make a purchase. Your order will not be processed until the membership has been obtained.

   Promotions apply to products in both stores during promotional periods. Occasionally, we may have exclusive promotions that only apply to a specific type of store.

3. What payment methods do you accept?
   
   We offer a variety of convenient payment options, including:

   • Credit cards: We accept Visa and MasterCard for secure online payments.
   • Online banking: Payments can be made through online banking services provided by selected banks.
   • E-wallets: Popular e-wallets are accepted for seamless transactions.
   • Buy Now Pay Later (BNPL): We offer BNPL services such as Atome for flexible payment arrangements.

   Choose the payment method that suits you best during the checkout process.

4. Can I use BNPL (Buy Now, Pay Later) to make a purchase?
   
   Yes, we offer BNPL options. Currently, we provide Atome with a 0% 3-month installment plan. This payment method is available in both our physical store and webstore.

   Additionally, we offer a 6-month installment plan with Atome, which includes a 1.5% service fee and 8% SST.

5. Can I make a purchase via telephone?
   
   Yes, you can make a purchase by contacting us at 010-2583362 or 010-8853362. We recommend using WhatsApp so our admin can issue a bill, and you can send your bank receipt directly to our admin.

   Customer Service Office Hours: Monday-Friday, 9 am - 7 pm